FAQs

Hand Made to Order

Even if I order an item that is hand made to order, can I return it for another size or ask for a refund?

Yes, as long as it is our standard size, it can be returned. If we make an item to measurements provided, then we cannot accept it as a return.

Bespoke Service

If I don't find exactly what I am looking for, are you able to make a customised item?

Yes, as we make all our own patterns and source fabric from all over Europe, we can usually make any item for you. You can call or email to discuss and we can provide you with a quote

Matching Your Colour Theme

I have a specific colour theme for my wedding and want to feature this in the children's outfits. Can you help?

Yes, we have a wide range of silk shades on offer and can post colour swatches to you. This can be used for the flower girl dresses and/or sashes as well as the page boy shorts and cummerbunds

The Perfect Fit

I am not sure what size to order as none of my junior wedding party are a standard size, can you help?

Yes, to ensure  a perfect fit on the day, you can supply us with key measurements for each child. Once you have placed your order,  email us and request our measurement details. There is no extra charge for this service


Ordering

 For our flower girl and communion dress collection, please allow 6-8 weeks before the date required. For page boy outfits, we require 4-6 weeks. For our christening dress and christening outfit collections, please allow 3-4 weeks. If you have left it a little late, don't worry, we always have a little room for last minute orders so do please contact us and let us know the date you require it! 

Happy to Help

I am not sure which style will suit best, can I call and ask for some advice?

Of course! We are always happy to answer your queries and provide any additional advice re styling, colours and sizing. You can call us on +44 (0)1825 831883 or email us info@suehillchildrenswear.com.